Returns & Exchanges - Tessories UK

Please check your order upon arrival and notify us of any issues promptly.

Our Returns & Exchanges Policy lasts for 14 days from receipt of goods; refunds or exchanges cannot be processed after this period.

The policies below are provided in addition to your statutory rights under applicable laws.

All returns and exchanges must be requested via email.
Returns or exchanges without prior return authorisation will not be accepted.
Products must be returned within 7 days of receiving the return authorisation.
Our system automatically cancels pending return requests after 7 days if no action is taken. Once cancelled, we will assume you have decided to keep the product, and the return authorisation will expire.
To qualify for a return, the product must be unused and in the same condition that you received it, including its original packaging.
As indicated on the product page for specific products, if you choose to return the product due to a change of mind or incorrect choices, only store credit will be provided.
For non-warranty returns, shipping charges paid on the original order are non-refundable.
Customers are responsible for return and exchange shipping charges.

Returns: If the remaining total of the order, after deducting the returned product(s), falls below our free shipping threshold of $99, the original shipping cost of the order will be deducted from the refund.
Customers are responsible for return and exchange shipping charges.

For sale or bundled items, no refunds are available for incorrect choices or change of mind.

Faulty item returns must be initiated within 7 days from the date of receiving the return authorisation. If tracking information or the item is not received within this 7-day window, the request will be automatically cancelled by our system and any late returns may be declined.
We will provide a replacement for the faulty item if one is currently in stock and available.
If the product is unavailable, we’ll offer credit or a refund matching the item’s purchase value.
Returns of faulty items will only be accepted if the goods were deemed faulty at the time of delivery.

All warranty claims must be submitted via email.
Please include as much information as you can and upload supporting video or photographs to assist in processing your claim.
All products come with a 12-month ‘Manufacturer’s Warranty’ unless otherwise stated. Any warranty claim will be directed to the manufacturer. The warranty is for reasonable domestic use only; it does not cover the use of the products in a commercial vehicle.
The warranty does not cover comfort or other personal preferences.
The warranty for a replacement falls within the original warranty, with coverage starting from the original purchase date.

Our aftermarket electronic products are guaranteed to work at the time of purchase. However, if Tesla makes any changes to the vehicle’s system through over-the-air (OTA) updates that affect or disable the products’ functions, this will not be covered under our warranty. Unfortunately, we cannot take responsibility for any issues caused by such updates.

The policies above are offered in addition to your legal rights.